3CX Overview
3CX Phone System is a software-based IP PBX (Private Branch Exchange) system designed for Windows, Linux and cloud environments. It is a complete unified communications solution that enables businesses to easily manage their phone system, video conferencing, instant messaging, and other communication channels in one platform.
The system offers features such as call recording, voicemail, call forwarding, call waiting, call conferencing, and more. It also includes a web-based administration console that allows administrators to manage the phone system from any location, as well as a softphone application that can be used on desktop and mobile devices.
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| Can 3CX work without Internet? |
3CX Phone System supports a wide range of IP phones and SIP trunks, making it easy to integrate with existing hardware and infrastructure. Additionally, it is scalable and can be configured to suit the needs of small, medium, and large businesses.
Overall, 3CX Phone System is a powerful and flexible unified communications solution that provides businesses with the tools they need to communicate effectively and efficiently.
How does the 3CX Phone System work?
The 3CX Phone System is a software-based IP PBX system that uses VoIP (Voice over Internet Protocol) technology to manage calls and other communication channels. Here's a brief overview of how it works:
Installation: The first step is to install the 3CX Phone System software on a server or in a cloud environment. Once the software is installed, it can be configured using the web-based administration console.
Configuration: The administrator can configure the system to suit the specific needs of the business. This includes setting up extensions, configuring inbound and outbound routes, and configuring call queues and IVRs (Interactive Voice Response).
Phone Provisioning: The administrator can then provision IP phones or softphones for each extension. The 3CX Phone System supports a wide range of IP phones and softphones, making it easy to use with existing hardware. Making and receiving calls: Once the phones are provisioned, users can make and receive calls using the 3CX Phone System. The system uses SIP (Session Initiation Protocol) to establish and manage calls over the internet.
Unified Communications: The 3CX Phone System also includes other communication channels like instant messaging, video conferencing and screen sharing which can be accessed through web client or mobile app. Management: The administrator can monitor and manage the system using the web-based administration console. This includes monitoring call logs, configuring call recording, and managing system updates and backups.
Overall, the 3CX Phone System is a flexible and scalable VoIP solution that can be configured to meet the specific needs of any business. It simplifies communication management and reduces the costs associated with traditional phone systems.
Is 3CX Phone System free?
The 3CX Phone System offers both free and paid versions, with different feature sets and limitations. The free version of 3CX Phone System is available for small businesses with up to 4 simultaneous calls. It includes basic features such as call recording, voicemail, call forwarding, and more. However, it does not include some of the advanced features such as video conferencing, web client access, CRM integration, and more.
The paid version of 3CX Phone System offers additional features and can support more simultaneous calls. Pricing is based on the number of simultaneous calls required, with options for both annual and perpetual licensing.
In addition to the free and paid versions, 3CX also offers a trial version that allows users to test all the features of the paid version for up to 30 days before deciding to purchase.
Overall, the 3CX Phone System offers a range of pricing options to suit businesses of all sizes and needs, with a free version available for small businesses.
How do I set up my 3CX phone?
Setting up your 3CX phone involves a few steps, including provisioning the phone, configuring the extension, and making sure the phone is connected to the network. Here's a general overview of the process:
Provision the phone: The first step is to provision the phone using the 3CX Phone System. This involves configuring the phone's settings, such as the SIP server, port, and authentication details. The exact steps for provisioning the phone will depend on the make and model of the phone.
Configure the extension: Once the phone is provisioned, you need to configure the extension in the 3CX Phone System. This involves assigning a number to the extension, configuring call routing, and setting up other features such as voicemail and call recording.
Connect the phone to the network: After the phone is provisioned and the extension is configured, you need to connect the phone to the network. This may involve connecting the phone to a PoE (Power over Ethernet) switch or using a power adapter. Make sure the phone has an IP address and is able to communicate with the 3CX Phone System.
Test the phone: Once the phone is connected to the network, you can test it by making a call or receiving a call. If everything is set up correctly, the call should go through and you should be able to hear the other party.
The exact steps for setting up your 3CX phone will depend on the make and model of the phone and the configuration of your 3CX Phone System. It's important to refer to the manufacturer's documentation for specific instructions on how to provision and configure the phone.
What is 3CX app used for?
The 3CX app is a unified communications app designed for smartphones, tablets and desktop computers. It allows users to access the full range of 3CX Phone System features and functionalities from their mobile device or desktop computer. Here are some of the key features of the 3CX app:
Make and receive calls: With the 3CX app, users can make and receive calls using their business phone number, even when they are outside the office. The app uses VoIP technology to connect the call over the internet, which helps reduce costs associated with traditional phone systems.
Instant messaging: The 3CX app also includes instant messaging capabilities, allowing users to send and receive messages to colleagues or customers directly from the app. This is a quick and convenient way to communicate with others.
Video conferencing: The 3CX app supports video conferencing, which allows users to participate in virtual meetings with colleagues or clients. Users can join or host a video conference directly from the app.
Presence: The app includes a presence feature, which allows users to see the availability of their colleagues. This helps users quickly determine who is available and who is not before contacting them.
CRM integration: The 3CX app can be integrated with popular CRM systems, allowing users to access customer information directly from the app. This helps users better serve customers by having all the relevant information at their fingertips. The 3CX app is a powerful tool that allows users to stay connected and productive no matter where they are. It simplifies communication management and enables users to access all the features of the 3CX Phone System from their mobile device or desktop computer.
Can 3CX work without Internet?
The 3CX Phone System is primarily designed to work over IP networks, which typically require an internet connection. However, it is possible to configure 3CX to work without an internet connection in certain scenarios.
Firstly, it's important to note that for initial setup and configuration of the 3CX Phone System, an internet connection is required. This is because the system needs to communicate with the 3CX licensing server to activate and validate the license.
Once the system is set up, however, it is possible to configure it to work without an internet connection in a few different ways:
Use a local SIP trunk: If you have a local SIP trunk, you can configure the 3CX Phone System to use it for outbound calls. This would allow you to make and receive calls within your local network, without the need for an internet connection.
Use a local VoIP gateway: Another option is to use a local VoIP gateway, which would allow you to connect your 3CX Phone System to traditional phone lines. This would enable you to make and receive calls using traditional phone lines, without the need for an internet connection.
Use a VPN: If you have a remote office or remote workers who need to access the 3CX Phone System, you can set up a VPN (Virtual Private Network) to connect them to the local network. This would allow them to access the system without an internet connection.
While the 3CX Phone System is designed to work over IP networks and typically requires an internet connection, it is possible to configure it to work without one in certain scenarios. It's important to consider the specific requirements and limitations of your setup and consult the 3CX documentation for more information.
Which country is 3CX from?
3CX is a software company that was founded in Cyprus in 2005. The company is headquartered in Nicosia, the capital city of Cyprus, and has offices in several other countries including the United States, United Kingdom, Germany, South Africa, Australia, Hong Kong, and Russia. 3CX provides a software-based IP phone system and Unified Communications platform that is used by businesses of all sizes around the world.
How to use 3CX on mobile?
To use the 3CX app on your mobile device, follow these steps:
- Download and install the 3CX app from the App Store (for iOS devices) or Google Play Store (for Android devices).
- Open the app and enter the server details provided by your administrator. This may include the server IP address or FQDN (Fully Qualified Domain Name), the extension number, and the password.
- Once you have entered the server details, click "Connect" to connect to the 3CX Phone System.
- If you have multiple accounts or extensions, you can switch between them by tapping on the "Accounts" button and selecting the desired account or extension.
- To make a call, tap on the "Dialer" button, enter the phone number you wish to call, and tap the "Call" button. You can also select a contact from your phone's address book or recent calls list.
- To receive a call, simply tap the "Answer" button when a call comes in.
- The app also includes additional features such as instant messaging, video conferencing, and presence information. To access these features, tap the "Menu" button and select the desired option.
- Note that some features may require additional configuration by your administrator, such as setting up video conferencing or integrating with your company's CRM system.
In the End, 3CX app is a powerful tool that allows you to stay connected and productive while on the go. It provides all the key features of the 3CX Phone System on your mobile device, including making and receiving calls, instant messaging, video conferencing, and more.
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